Common queries answered
Frequently asked Questions
Most orders will be shipped within 2 working days, but if you have ordered a product with pre-order tag, it will be shipped within 15-20 working days.
Saturdays and Sundays and public holidays not included.
Once you place an order on our site, our systems will automatically create an account for you and send you over the password via email.
You may reset the password by clicking here.
Once the order has been shipped, a tracking link will appear in your order page, clicking on it will directly take you to the tracking page.
Alternatively you may visit Track Order page to track your order.
If you wish to change your shipping address, please immediately email us to firstname.lastname@example.org or get in touch with our chat support.
If your order status shows shipped, unfortunately we will be not able to change the shipping address.
Yes, if you have ordered multiple product order, it will all be shipped in one package.
If your order status shows on-hold, our system might have placed your order on-hold because of an error in your address details like pincode, phone number or email.
In this case we request you to immediately contact our support email@example.com to get your order corrected and shipped.
Pre-orders will be usually shipped within 15 working days sometimes it may take upto 20 days to be shipped.
Saturday, Sunday and public holidays not included.